Privacy Policy

Welcome to our website (

We respect the privacy rights of our customers and recognize the importance of protecting your personal information. Our Privacy Statement represents The K Family Factory’s best practice and we will only collect and use your personal information when you visit or surf our website, and when you register with By visiting our site, you are accepting and consenting to the practices described in this Privacy Policy.

What does The K Family Factory collect?

When you create an account, place an order or register for a service offered by The K Family Factory, we may collect the following personal information including your name, email address, phone numbers, home address, shipping and billing addresses so that we can process and fulfil your order. Correspondence (including email) may also be collected and stored, particularly in regards to sales, support and accounts.

How does The K Family Factory use the information you provide?

All details collected by The K Family Factory are required to provide you with a personalized shopping experience and may be used in some or all of the following ways:

1. To improve our products and services.

2. Fulfil and deliver your orders and manage your account.

3. Update you on the delivery of the product and for customer support purposes. We may also use your personal information to send you marketing updates and promotional offers. If you no longer wish to receive communication from us, you may opt-out by following the instructions included in every communication or by updating your subscription preferences by logging into your account. We do not sell, share or trade your personal information with any third parties. In exceptional circumstances, we may be required to disclose personal information to a regulatory body only where there is a legal obligation to do so.


We are committed to ensuring that your information is secure. We will take all reasonable steps to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. All credit card transactions are performed under SSL Certificate. Your complete credit card number cannot be viewed by The K Family Factory or any outside party and we never permanently store credit card details.


Our site uses cookies (very small files that are sent by us to your computer or other access device). We use cookies to measure and analyze how our customers use the site. This allows us to continuously improve our site and your shopping experience. When browsing, the site will remember preferences you make, this makes your browsing experience simpler, easier and more personal to you. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the site. By using our site, you agree that we can place these types of cookies on your device and access them when you visit the site in the future. If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

Marketing and Advertising

From time to time, The K Family Factory may give you the choice as to whether or not you wish to participate in promotions, surveys or competitions. To take part in these activities, you will be directed to an appropriate mechanism to enable you to sign up. When you sign up you will receive additional information about the terms and conditions that apply to registration and the relevant surveys, competitions and promotions. Please read these carefully as such terms apply in addition to those set out in this policy and could provide you with important information about how personal information collected as part of those activities is dealt with.

Acceptance of Privacy Policy, Modifications

By accessing and using the The K Family Factory website, you consent to our collection, use and disclosure of your information as disclosed in this privacy policy. For this reason, you should therefore review this page from time to time to get updated information. We will notify you of any changes in our privacy policy by posting the modifications on our website or otherwise informing you before we use your personal information in any way not previously disclosed in our privacy policy. If you would like to access your personal information or have any questions concerning this privacy policy, please send an email to